Everything you need to know about working with Hill Country Concierge.
We serve Boerne, TX and the surrounding Texas Hill Country region, including San Antonio, New Braunfels, Fredericksburg, Wimberley, Canyon Lake, Dripping Springs, Kerrville, and Comfort — roughly a 60-mile radius around Boerne. If you're unsure whether your property falls within our service area, just reach out and we'll let you know.
Unlike large property management firms that spread attention thin across hundreds of listings, we provide boutique, concierge-level service with a limited number of properties by design. Each property receives personal walkthroughs, direct communication, and hands-on oversight. Our hospitality background means we focus on guest experience as much as operations — which translates to better reviews, higher occupancy, and stronger returns for you.
Our Essential Concierge package is a flat monthly fee of $400–$600, ideal for owners who already have established vendors. Our Full-Service Concierge is 20–25% of monthly gross revenue and includes everything from turnover coordination to pricing optimization. Our White-Glove Concierge is custom-priced for premium properties. No hidden fees. View our full pricing details here.
No. We believe in earning your business every month. Our service agreements are designed to be fair and flexible. We're confident in the value we provide, and we want you to stay because you're happy — not because you're locked in.
That's perfectly fine! Our Essential Concierge package is built specifically for owners who have existing vendor relationships. We'll coordinate with your team while adding professional guest management and operational oversight. If you'd like us to source additional vendors, that's available through our Full-Service and White-Glove packages.
We start with a free consultation to understand your property and goals. From there, onboarding typically includes a property walkthrough, listing audit, vendor introductions, system setup, and a transition plan for any existing bookings. We handle the heavy lifting so the switch is smooth for you and invisible to your guests.
Absolutely. Transparent communication is a core part of our service. You'll receive regular performance updates, and we're always a call or text away. Full-Service clients also receive quarterly strategy reviews where we analyze performance and plan for the upcoming season.
We handle all guest communication, including emergencies. Because we're local to the Hill Country, we can respond to urgent situations quickly — in person when needed. You'll be notified of anything significant, but you won't have to deal with the 2 AM phone calls or last-minute guest requests.
Yes! We offer listing setup as both an add-on service and as part of our management packages. This includes professional photography, optimized listing descriptions, pricing strategy, and platform setup on Airbnb, VRBO, and other channels.
We use a combination of market analysis, local event tracking, seasonal trends, and dynamic pricing tools to set optimal nightly rates. The goal is to maximize your revenue per available night — not just occupancy. Our Full-Service and White-Glove clients typically see a 5–15% increase in average daily rate.
Most properties can be fully onboarded within 1–2 weeks. The exact timeline depends on the current state of your listing and any existing bookings. Schedule a consultation and we'll give you a clear timeline during our first call.